Case Study

Concierge Plus

Concierge Plus is a online property management platform drives efficiencies by streamlining and automating processes, improving task management and providing convenient online access. Concierge Plus jump-starts your customer service by digitizing and efficiently managing day-to-day tasks such as announcements, deliveries, visitor parking, amenity bookings, daily shift notes and incident reporting.

Services Provided

  • Market & User Research
  • User Experience Audit
  • User Experience Design (UX)
  • User Interface Design (UI)
  • Responsive Website Design
  • Styleguides

The Problem

Concierge Plus had a dated interface and that we needed to bring into the modern age. It was also only available on desktop computers of a certain browser. We needed a solution for residents and security guards who wanted to interact with Concierge Plus via their phone. Some processes needed to be reworked.

Our clients needed have more productive days, from wherever they were on the condo property.

The Solution

We started with Market and User Research, where we found great insights into the industry and how people use the competitors were winning and losing. We then started and full UX Audit where we found the pain points of the product based on customer feedback.

As a result we were able to solve issues we identified in the application, as well as some we did not know were problems yet. As well as provide value to our customers.

Completely Restructured User Interface (UI)

Day Logging System

A slick way for different user types to log their day, report incidents and perform basic tasks.

Community Wide Announcements

Different user types can now post announcements to the entire community, quickly and easily from the dashboard.

Custom Form Elements

Community Scheduling System

All user types now have the ability to book amenities, see when fire drills are happening, and view community events easily.

Tablet Support

Actionable Analytics

Style Guide Overhaul

Delivery Display System

We developed a dashboard system that is displayed in the lobby of communities. It shows which units have packages, dry cleaning, and mail available.

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  • User Experience Consulting
  • User Interface Design
  • Digital Product Design
  • Responsive Website Design
  • Web Application Design
  • User Experience Design Audit
  • Data Visualization
  • Usability Testing & Analytics
  • Market & User Research
  • Journey Maps & Prototyping