Case Study

Concierge Plus

Concierge Plus is a online property management platform drives efficiencies by streamlining and automating processes, improving task management and providing convenient online access. Concierge Plus jump-starts your customer service by digitizing and efficiently managing day-to-day tasks such as announcements, deliveries, visitor parking, amenity bookings, daily shift notes and incident reporting.

Services Provided
  • EMarket & User Research
  • EUser Experience Audit
  • EUser Experience Design (UX)
  • EUser Interface Design (UI)
  • EResponsive Website Design
  • EStyleguides

The Problem

Concierge Plus had a dated interface and that we needed to bring into the modern age. It was also only available on desktop computers of a certain browser. We needed a solution for residents and security guards who wanted to interact with Concierge Plus via their phone. Some processes needed to be reworked.

Our clients needed have more productive days, from wherever they were on the condo property.

The Solution

We started with Market and User Research, where we found great insights into the industry and how people use the competitors were winning and losing. We then started and full UX Audit where we found the pain points of the product based on customer feedback.

As a result we were able to solve issues we identified in the application, as well as some we did not know were problems yet. As well as provide value to our customers.

Daily user logging system

A slick way for users different user types to log their day and incidents throughout.

Community wide announcements

Let’s residents and staff create and view announcements within their community.

Community Scheduling System

Create events that can only be viewed by community residents and staff.

Tablet Support

Actionable Analytics