Complex products should not feel complex.

I diagnose hard product problems in complex software for the founders and product leads who own them. Nearly twenty years across industrial, life sciences, insurance, healthcare and property.

Start a conversation See the work Taking one new engagement this quarter

"Nate is an exceptionally talented designer with a high level of craft. He produces detailed, interactive prototypes that simplify complex domains." Amanda De Mello · Sr. Design Manager, HubSpot


Where I help

Confusing workflows. Onboarding nobody finishes. AI features people ignore. A redesign that keeps getting postponed because the decision feels too big.

Selected work

All case studies
Hatch · Industrial operations

A wastewater plant that could finally see itself

Operators ran the plant on paper logs. We built a twin that shows what the model sees, so the operator still makes the call.

30%less energy and chemical use
11m→2mtime to act on an alarm
Explainable AIOperationsDigital twin
Read the case study
Veeva · Life sciences

Replacing a 45 page printout with one screen

Sales teams were taping org charts to walls. I built a live map three teams could each read their own way.

87.5%less manual research time
3teams, one shared source of truth
Data visualisationEnterprise CRMComplex IA
Read the case study
Concierge Plus · Property software

Two minutes to book a room became twenty four seconds

The software still worked like the paper binder it replaced. I cut the steps and made conflicts visible before you pick.

80%faster booking
30%fewer support tickets
Flow simplificationMobileDesign system
Read the case study

Where I have shipped

Most senior design people come from consumer apps. I come from software where the domain itself is hard.

Industrial & operationsHatch
Life sciencesVeeva Systems
Healthcare & radiologyFormative
Property softwareConcierge Plus
InsuranceHubio
Travel & hospitalityAchiga
B2B SaaS & AICurrent
How I work

Most work starts small and stays.

Nearly every engagement follows the same path. A teardown, then a week on one problem, then a standing seat if it is working. You are never asked to commit to more than the step in front of you.

Start here

Teardown

A short video naming what I think is actually wrong. No call first.

"Nate is our go-to for clean, intuitive design. He is patient, easy to work with, and stays on a job until everyone is satisfied."Ariane Guidry, Director, WellFound Marketing

Request a teardown Free · Back within 48 hours
One problem

Diagnosis sprint

One week, one problem. You get a cause, a direction, and a prototype to argue with.

"Nate is a talented and versatile designer who consistently delivers exceptional work. I can always depend on him to come through, even on the tightest deadlines."David Reich, Founder, Crescent Canna

Book fifteen minutes $2,500 flat fee · One week · Ends with a recommendation
Ongoing

Standing partner

A weekly seat at your product decisions. For teams strong on engineering, thin on product judgment.

"An empathetic designer whose work is clean, functional, and easy to consume. Nate ensures his outputs meet stakeholder objectives while providing a frictionless user experience."Ellen Baluta, Director, Loopio

Check availability $2,500 to $7,500 a month · Month to month, cancel anytime
Fit

I would rather turn down good work than take the wrong work.

Good fit

  • Real users, real usage data
  • The answer is not obvious
  • Someone senior can act on it
  • You want a direction, not a deck

Poor fit

  • You need pixels from a spec
  • The decision is already made
  • Pre-product, nothing to test yet
  • You need a full time hire
About

Nearly twenty years designing software that is complex because the work behind it is complex.

Treatment plants. Clinical data. Insurance claims. The user is an expert and the stakes are real, so a clean interface is never enough on its own. I work independently from Toronto.

19Years in product
6Regulated domains
1Person on your problem
Read the full story
He reimagined our interface and worked with our developers until it shipped exactly right.

Peter Pietrzkiewicz · Founder, Concierge Plus

More client references
Where the work has been
Insurance
Hubio
Claims workflows and rules UX
Industrial
Hatch
Digital twins and AI-assisted triage
Life sciences
Veeva Systems
Influence map and hierarchy explorer
Property
Concierge Plus
Booking flows and design system
Travel
Achiga
Hotel booking redesign
Healthcare
Formative Innovations
Radiology and clinical workflows
Your team next?

Tell me what is not working.

Send a link and a sentence. If I can help, I will record a teardown. If I cannot, I will say so.

nate@nate.design One engagement slot open this quarter